Imólè › Trust & safety › Booking safely
For customers

Booking safely on Imólè

How we protect you, and how to protect yourself.

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Imólè is built so customers can book and pay small businesses with confidence. Imólè is an app of Sundre Communication.

How Imólè protects you

  • Payments go through Paystack’s secure checkout — the business never sees your card details
  • You get a receipt for every booking and a link to reschedule or cancel
  • Messages go through Imólè, and phone numbers and links are hidden until you have booked
  • The Verified badge shows we checked the business’s registration documents
  • Every business agrees to our refund rules and acceptable use policy

Five rules for booking safely

  1. Pay with the Book button

    Never send money to a personal account because someone asked you to in a chat or DM.

  2. Check the web address

    Imólè business sites end in imoletide.com or use the business’s own domain; the checkout is on paystack.com.

  3. Look for the badge and reviews

    Verified businesses and real reviews are good signs. Be careful of deals that look too good to be true.

  4. Keep messages on Imólè

    If a business pushes you to move to WhatsApp to pay, stop and report it.

  5. Keep your receipt

    Your booking reference is what we need to help with a dispute.

Short-lets and property

Never pay a “viewing fee” or deposit outside Imólè. Check the photos, address and reviews, and ask questions before you pay. On arrival, if the property is not as described, tell the host and email us straight away.

Something wrong?

Report a business or listing to [email protected]. If you think you have been scammed, also contact your bank immediately. For an emergency or crime, contact the police.

Questions: [email protected]. Last updated 18 October 2026. Imólè is an app of Sundre Communication. See all our policies.

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