Customers trust Imólè businesses because every business keeps these standards. Imólè is an app of Sundre Communication.
Be honest
Show real prices, real photos of your own work or property, your real location area and your real opening hours. Only post reviews from real customers, and never pay for or write fake reviews.
Honour every paid booking
Turn up on time, deliver the service you advertised, and keep your calendar and availability up to date so customers cannot book times you are not free. If you must cancel, tell the customer quickly and refund them in full.
Answer customers
Reply to questions and booking messages within 2 working days. Be respectful — no harassment, discrimination or pressure.
Keep payments on Imólè
Take payment for Imólè bookings only through Imólè. Do not ask customers for extra money outside Imólè, and do not share contact details to move a booking off Imólè.
Look after customer data
Use customers’ details only to serve their booking. Do not add them to marketing lists without consent, and keep your Imólè login secure. See our data processing terms.
When standards are not met
Repeated complaints, no-shows or unpaid refunds can lead to reduced visibility in the directory, removal of the Verified badge, paused bookings or account closure.
Questions: [email protected]. Last updated 18 October 2026. Imólè is an app of Sundre Communication. See all our policies.